FindMy Refund & Cancellation Policy

This Refund & Cancellation Policy applies only to paid business subscriptions on the FindMy Platform. It forms part of the FindMy Terms of Use.

Business subscriptions run for a fixed period of 12 months and are billed in monthly instalments.

The start date of your subscription is the date on which payment is first successfully processed (or the date shown in your account confirmation).

You have a 14-day cooling-off period starting from the start date of a new subscription.

If you cancel in writing within these 14 days, you will receive a full refund of all amounts paid for that subscription.

No cancellation fee applies during the cooling-off period.

After the 14-day cooling-off period has ended:

· You may cancel your subscription by giving us written notice.

· Notice must be received at least 30 days before the end of the current 12-month term.

· Cancellation will take effect at the end of the current 12-month term. You will continue to have full access until that date.

· You remain responsible for all monthly payments due up to the end of the term.

After the 14-day cooling-off period, refunds will not normally be given for unused months or early cancellation.

We may consider a refund or credit in limited circumstances, including where:

· required by applicable South African law; or

· we determine, at our discretion, that exceptional circumstances apply.

Any such decision will be made on a case-by-case basis.

We do not charge setup or onboarding fees.

To cancel or request a refund, email us at info@findmy.co.za with:

· your business name and account details; and

· a clear request to cancel or for a refund (including the reason if you are requesting a refund after the cooling-off period).

We will confirm receipt of your request in writing and process it according to this Policy.

This Policy is governed by the laws of the Republic of South Africa.

If any part of this Policy is found to be invalid or unenforceable, the remaining parts will continue to apply.