Refund Policy
Refund Policy
- Scope: Applies to all 12-month business subscriptions billed in monthly instalments via FindMy.
- Cooling-Off / Initial Refund Window:
• Full refund if cancelled within the first 14 days of the initial subscription start date.
• Eligibility requires written notification via email to support@findmy.co.za within the 14-day period. - Pro-Rata Refunds After Initial Window:
• No refunds for unused months after the initial 14-day period.
• All paid instalments are non-refundable once the initial window lapses. - How to Request a Refund:
• Email support@findmy.co.za with “Refund Request” in the subject line.
• Include account name, subscription start date, and reason for cancellation.
• Approved refunds processed within 10 business days to the original payment method. - Exceptions:
• No setup or onboarding fees are charged.
• Legislative exceptions (e.g., service outages >72 hours) handled case-by-case under the Consumer Protection Act 68 of 2008. - Legal Compliance: This policy is governed by the Consumer Protection Act 68 of 2008 (South Africa).
Cancellation & Auto-Renewal Policy
- Term & Billing:
• 12-month term billed in monthly instalments.
• Automatic renewal for another 12-month term on the same terms. - How to Cancel:
• Cancel by emailing support@findmy.co.za.
• Must be received at least 30 days before the renewal date to avoid renewal charges. - Effective Date of Cancellation:
• Notice ≥30 days before renewal: cancellation takes effect on the next renewal date, with full access until term end.
• Notice <30 days before renewal: cancellation takes effect at the end of the following 12-month term. - No Early Termination Fees: No penalties or charges after cancellation takes effect.
- Confirmation of Cancellation:
• Email confirmation sent within 5 business days of request.
• Follow up if confirmation is not received. - Legal Compliance: Subject to the Consumer Protection Act 68 of 2008 (South Africa). Disputes may be referred to the National Consumer Commission.