Lunch n Learn: Beyond Listening The Conversations That Make People Feel Heard

What makes someone feel heard?

It s not always about what we say. Sometimes, it s what we do in the moment after someone speaks.

We talk constantly with clients, colleagues, teams, leaders and the people around us. Yet genuinely good conversation can be surprisingly rare.

We re often taught how to speak confidently and how to listen actively.

But what happens between speaking and listening how we respond can completely change the quality of a conversation.

Join us for a practical and interactive 90-minute Lunch n Learn with Executive Communications Consultant, facilitator and coach Taz Hart.

This is not another presentation about communication!

You ll explore your own conversational habits, experiment with different responses and discover how small shifts can create stronger connection.

What You Will Walk Away With:

• More Responsive Communication: Acknowledge and respond without automatically correcting, advising, solving or agreeing.
• Better Questions: Use thoughtful follow-up questions to create curiosity and deepen conversation.
• Stronger Conversations: Recognise when communication becomes one-sided and create more balanced interactions.
• Confidence in Disagreement: Challenge and disagree without becoming defensive or shutting down connection.
• Practical Tools: Simple techniques you can immediately use with clients, colleagues, teams and leaders, supported by a practical participant workbook.

And you ll leave with one deceptively simple question:

What is it like to have a conversation with me?

About the Speaker:

Taz Hart is an Executive Communications Consultant, facilitator and coach who helps people communicate with greater clarity, presence and intention.

With a background in communication, learning design, facilitation and executive coaching, Taz explores not only how we speak, but how communication is experienced by the person on the other side.

Her approach is practical, engaging and highly interactive!

Session Agenda:

• Listening vs. receiving what does it really mean to make someone feel heard?
• What happens after someone speaks and why our response matters
• Acknowledgement before analysis
• Curiosity vs. correction, advice and problem-solving
• The power of the follow-up question
• Conversational balance, presence and non-verbal communication
• Practical exercises, breakout conversations, reflection and Q&A

Who Should Attend?

Anyone whose work involves people particularly business owners, leaders, managers, consultants, client-facing professionals, teams and emerging leaders.

No previous communication training is required.

Ready to have better conversations?

Come ready to participate, experiment and look at your everyday communication from a fresh perspective.

Event Details:

Thursday, 1 October 2026

12:15 13:45 (SAST)

Presenter: Taz Hart

Hosted live via Zoom:

The Zoom link will be sent to you after booking your ticket.

Investment:

REGULAR ZAR 350 / EARLY BIRD ZAR 300

Reserve your place and join us for a practical, thought-provoking Lunch n Learn about one of the most important

and often overlooked parts of communication:

What happens after someone speaks.

We are looking forward to Lunch n Learn with you!

P.S. For any questions regarding the Lunch n Learn series or this specific workshop, please contact Mar-Loes via mar-loes@creativecommunication-sa.com